Frequently Asked Questions
Good to know before you go.
Quick answers about booking, arrival, the house, families, location, and house rules.
Booking & Policies
What is the maximum occupancy?
Surf & Serenity House is designed for up to 4 adults, plus 1 small child using the Pack ’n Play.
Is there a minimum age to book?
Yes. The primary guest must be at least 25 years old and must be staying at the property.
Can I book for someone else?
No. Third-party bookings are not accepted. The person making the reservation must be the primary guest staying at the house.
Is there a security deposit?
A $250 security deposit hold is required before arrival.
Is guest verification required?
We reserve the right to require identity verification for any reservation. If verification is required for your stay, you’ll receive instructions before arrival.
What is the cancellation policy?
Cancellation terms can vary by booking channel and reservation dates. Please review the policy shown with your reservation or at checkout for the terms that apply to your stay.
Arrival & Departure
What time is check-in?
Check-in begins at 3:00 PM.
What time is check-out?
Check-out is by 10:00 AM.
How does self check-in work?
You’ll receive a personal smart-lock access code for your stay, so you can let yourself in without coordinating a key handoff.
What parking is available?
The private driveway accommodates 3+ vehicles. Free street parking is also available, and the large 2-car garage can be made available by request.
The House
Where are the bedrooms and bathrooms located?
Both bedrooms are upstairs. There is one full bathroom upstairs and a second full bathroom on the main floor.
What size are the beds?
Bedroom 1 has a King-size Helix Midnight mattress. Bedroom 2 has a Queen-size Helix Midnight mattress.
Is the kitchen fully equipped?
Yes. The remodeled kitchen includes an LG gas range with griddle cooktop, oversized oven, large refrigerator with ice maker, dishwasher, microwave, blender, toaster, air fryer, cookware, dishes, glassware, and utensils.
What is included at the coffee bar?
You’ll find single-serve and full-pot coffee makers, a tea kettle, assorted K-cups and ground coffee, tea, creamers, and flavorings.
Is there a grill?
Yes. A Weber Genesis gas BBQ grill is located on the back deck, with grilling tools provided. An extra propane tank is kept at the house if needed for the grill or fire table.
Is there a washer and dryer?
Yes. The house has a full-size washer and dryer, and laundry supplies are provided.
Is there Wi-Fi and a place to work?
Yes. Fast Wi-Fi is available throughout the home, and Bedroom 2 includes a dedicated desk/workspace.
What entertainment is available?
The living room has a 55-inch Roku Smart TV, electric fireplace, games, and a turntable with a vinyl collection. Bluetooth audio is also available.
Families & Groups
Are there instructions for how things work in the house?
Yes. Our digital welcome book includes house information and instructions to help you settle in and use the home comfortably during your stay.
Can you recommend things to do, places to eat, and local favorites?
Yes. Our digital welcome book includes an exclusive, personally curated collection of 100+ recommendations for activities, restaurants, bars, events, attractions, shopping, and local favorites. We’re also happy to answer questions or help with personal recommendations anytime — just let us know.
Is the house suitable for small children?
Yes. The home works well for small families. A Pack ’n Play is kept at the house for guests, and a high chair is available upon request.
Are there stairs in the house?
Yes. Both bedrooms are on the second floor, so guests should be comfortable using stairs during their stay.
What types of groups is the house best suited for?
The layout is especially comfortable for couples, two-couple getaways, girls’ weekends, and small families.
Location
How walkable is the location?
Very. The Surf District is about a 3-minute walk, the lakefront about 4 minutes, and downtown Clear Lake about 5 minutes from the house.
How close is public lake access?
Public lake access and the North Lakeview public dock are 2 blocks from the house.
Do we need a car once we arrive?
Many of Clear Lake’s restaurants, shops, live music, lakefront areas, and downtown attractions are within walking distance, so it is easy to park and explore much of the area on foot.
House Rules
Are pets allowed?
No. Surf & Serenity House is a pet-free property.
Is smoking allowed?
No. Smoking or vaping is not permitted anywhere on the property.
Are parties or events allowed?
No. Parties and events are not permitted.
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